chesed shebyesod
The kind enthusiasm of Steve, then Katherine, then Sharon, who together spend two hours and twenty-six minutes on the phone with me today trying to help my computer and the network understand that they could connect—
as evidenced by the fact that Firefox at least was having no trouble—and what wonder, after reboots and screenshares and diagnostics and retries, to find that all we needed to do was switch network location
from “Automatic” to “Home,” click “Advanced,” then “TCP/IP,” then “Renew DHCP Lease.” DHCP—Dynamic Host Configuration Protocol, which should have been giving me an address. Sharon gives me a high five by saying it. “By default,”
the User Guide she emails me states, “your Mac uses the Automatic location, which automatically provides settings for any network ports that it detects are available.” “It was probably hung up on the network location of
you were there,” she says, meaning New York City on March 7 in the evening, the last time a text message I sent showed up on my computer screen. Now here, shall we pick up again?
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